eSigner Support

Email: support@esigner.co

Response time: we reply within 1 business day (Monday–Friday, 9am–5pm Atlantic Time). Urgent signing issues are prioritized.

How to contact us: email us with your account email, the document name or Envelope ID (shown at the top of every signed page), and a short description or screenshot of the problem.

Frequently asked questions

How do I sign a document?

Open the signing link in the email you received, review the document, tap each highlighted field, draw or type your signature, and tap Finish. No account is needed to sign.

How do I send a document and invite a signer?

Sign in, tap New Document, upload a PDF, add each recipient's name and email, place signature fields, then tap Send. Each signer gets a secure email link.

How do I manage a document?

From the dashboard, open any document to see its status, send reminders, void it, move it into a folder, or view its audit trail.

How do I download a completed document?

Open the completed document and tap Download. All parties also receive a copy by email when signing is complete.

How do I cancel or change my plan?

Sign in at esigner.co in a web browser and open Settings, or email support@esigner.co and we will process the change or cancellation for you.

How do I delete my account?

In the app go to Settings → Danger Zone → Delete account, or see esigner.co/delete-account. Deletion is permanent.